Services FAQs
Can I do my genealogy research at your store?
Unfortunately, we are not a center for researching your personal history. We do however carry all the supplies you will need to get started. We carry pedigree charts, family group sheets, and can help you copy and put together your final product. Back to Top
What other services do you provide?
We have a full range of color and black and white copiers available for customer's to use, not just for genealogical puproses. We are able to bind, laminate, drill, cut, collate, and more. Please call for pricing and details.
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What are the cost of copies?
Black and White copies on regular 8 1/2 x 11 paper are 4 cents. Color copies on regular 8 1/2 x 11 paper are 79 cents a page. Back to Top
Am I able to leave orders for your staff to prepare for me?
Yes. Our staff can complete your projects in a timely manner for an additional fee. Please call for pricing and details.
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Shopping FAQs
Which credit cards do you accept?
Visa and Mastercard cards are accepted, as well as debit cards which bear the Visa or Mastercard logo. Regretfully, American Express is not accepted. Back to Top
Can I cancel my order?
Yes, you can, as long as the item has not been received by the vendor
for shipped. If the order has already been sent to the vendor we will attempt to cancel the order, but cannot guarantee that the cancellation will be possible. If you do receive an order that was canceled, accept delivery of the item and call the Customer Service Center for return instructions. Back to Top
I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top
Can I return an item that is damaged, defective, or I just don't want?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.
Merchandise returned without authorization will be refused, and the carrier will charge you freight in both directions. The value of missing accessories will be deducted from the credit amount of a return.
Personalized items and special order merchandise are not returnable. Back to Top
What happens if the item I ordered is not available?
We ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
Offer an ALTERNATE selection.
Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.
CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top
Why was I charged sales tax on my purchase?
State tax is applied to an item if you live in Utah. Back to Top
Shipping FAQs
Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via
FedEx Ground, and a valid street address is needed to ensure proper delivery. A P.O. Box can be used on small orders that can be shipped
Priority Mail with the US Postal Service. Back to Top
Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top
How are shipping charges calculated?
They are calculated on the amount of your order.
Most products are shipped via
FedEx Ground (because they offer excellent tracking software). Back to Top
